PADICO SHOP

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Ordering Information

Currency used in Shop

All prices in the Shop is quoted in Japanese Yen (JPY).

You can check to have an estimate of the cost of the product in your home currency by visiting here: https://www.xe.com. Depending on your method of payment, the final currency conversion rate is depended on your credit card company, PayPal, or the Bank rates. They will be charged the appropriate amount upon completion of your order.

Accepted Method of Payment

At PADICO online shop we accept the following method of payment:

  • PayPal
    Please note: PayPal button does not work in Internet Explorer. Please choose credit card payment or use other browser for PayPal.
  • Major Credit Cards
  • Bank Transfer *
    If you require bank transfer, please place an order via email and ask us to issue the proforma invoice for remittance. The customer must pay both way bank charges to send the correct amount.

Consumption Tax

We will not charge customers with Japan’s consumption tax.
If customers live in Japan and deliver in domestic, Japan’s consumption tax will be charged through the PADICO online shopping site: https://global.rakuten.com/en/store/heartylove/.

Shipping & Delivery

We take and ship orders to all the world from our location in Shizuoka (this does not include within Japan. If your country is not displayed during the order checkout process, please feel free to email us. Someone who lives needs a domestic delivery in Japan, please visit our online shopping site for domestic: https://global.rakuten.com/en/store/heartylove/

All international orders are shipped via the Japan Post airmail service.

  1. Express Mail Service (EMS)
    EMS guarantees delivery within 3 – 6 days to major cities of the world. EMS is insured in case of loss or damage up to 20,000 yen (about US$185 or EUR165). EMS deliveries can be tracked online from the following link: https://www.post.japanpost.jp/int/ems/delivery/index_en.html
  2. Economy Airmail (SAL: Surface Air Lift)
    SAL is non-priority method of delivery that is the most economical. Delivery will take anywhere from 10 to 40 days depending on the country, a couple weeks to major cities of the world. Note that delivery may take longer than expected in some cases (sometimes up to 1 month or longer) and this is especially true during Christmas & New year holiday season. Orders sent by SAL are not insured nor an online tracking number provided. As a result of no tracking number provided, please understand there is no way for us in Japan to follow up on the delivery status of your package if it does not arrive within the estimated delivery time frame.
  3. International ePacket
    Small items under 2kg can be sent for a cheaper price comparing to EMS (International Express Mail). Packages are sent by airmail. Delivery will take from 7 to 20 days. Tracking service is available for some countries. There is also maximum 6,000yen insurance.
  4. International ePacket Light
    Small items under 2kg can be sent. Items cost less to send than by International ePacket. It can be delivered to addressee’s mailbox*, the recipient does not have to wait at home to receive it. *Taxed items are an exception. Delivery will take 12 to 40 days. This service can be used in limited destinations. Check the list of destinations shown on the shipping rate of ePacket Light.

    Please note that PADICO / PADICO Shop is not responsible for any delays within the country of delivery and for the loss or damage of uninsured packages such as those sent via SAL. We highly recommend you choose an insured method of shipping (i.e. EMS).

    If you do not receive your parcel and it was insured, we will be able to start the complaint process two months after the shipment date.

    Other delivery method: Surface mail, FedEx, DHL, or the arrangement by forwarder is required, please contact us by email.

PADICO Shipping Zone

Zone 1 China, Taiwan, Hong Kong, Macao, Republic of Korea, Guam, Saipan, Philippines, Mongolia
Zone 2 India, Indonesia, Cambodia, Singapore, Sri Lanka, Thailand, Nepal, Pakistan, Bangladesh, Bhutan, Brunei, Vietnam, Malaysia, Myanmar, Maldives, Laos
Zone 3 Australia, Solomon, New Caledonia, New Zealand, Papua New Guinea, Fiji, USA, El Salvador, Canada, Cuba, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Honduras, Mexico, United Arab Emirates, Israel, Iraq, Iran, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Syria, Turkey, Bahrain, Jordan, Lebanon
Zone 4 Iceland, Ireland, Azerbaijan, Italy, Ukraine, United Kingdom, Estonia, Austria, Netherlands, North Macedonia, Greece, Croatia, San Marino, Switzerland, Sweden, Spain, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, Russian Federation
Zone 5 Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay, Brazil, Venezuela, Peru, Algeria, Uganda, Egypt, Ethiopia, Ghana, Gabon, Kenya, Cote d’Ivoire, Sierra Leone, Djibouti, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, Republic of South Africa, Mauritius, Morocco, Rwanda

International Shipping Rate

Shipping type: Express Mail Service (EMS) Currency: JPY

Weight Zone 1&2 Zone 3 Zone 4 Zone 5
Up to 500g 1,400 2,000 2,200 2,400
Up to 600g 1,540 2,180 2,400 2,740
Up to 700g 1,680 2,360 2,600 3,080
Up to 800g 1,820 2,540 2,800 3,420
Up to 900g 1,960 2,720 3,000 3,760
Up to 1.0kg 2,100 2,900 3,200 4,100
Up to 1.25kg 2,400 3,300 3,650 4,900
Up to 1.5kg 2,700 3,700 4,100 5,700
Up to 1.75kg 3,000 4,100 4,550 6,500
Up to 2.0kg 3,300 4,500 5,000 7,300
Up to 2.5kg 3,800 5,200 5,800 8,800
Up to 3.0kg 4,300 5,900 6,600 10,300
Up to 3.5kg 4,800 6,600 7,400 11,800
Up to 4.0kg 5,300 7,300 8,200 13,300
Up to 4.5kg 5,800 8,000 9,000 14,800
Up to 5.0kg 6,300 8,700 9,800 16,300
Up to 5.5kg 6,800 9,400 10,600 17,800
Up to 6.0kg 7,300 10,100 11,400 19,300
Up to 7.0kg 8,100 11,200 12,700 21,400
Up to 8.0kg 8,900 12,300 14,000 23,500
Up to 9.0kg 9,700 13,400 15,300 25,600
Up to 10.0kg 10,500 14,500 16,600 27,700
Up to 11.0kg 11,300 15,600 17,900 29,800
Up to 12.0kg 12,100 16,700 19,200 31,900
Up to 13.0kg 12,900 17,800 20,500 34,000
Up to 14.0kg 13,700 18,900 21,800 36,100
Up to 15.0kg 14,500 20,000 23,100 38,200
Up to 16.0kg 15,300 21,100 24,400 40,300
Up to 17.0kg 16,100 22,200 25,700 42,400
Up to 18.0kg 16,900 23,300 27,000 44,500
Up to 19.0kg 17,700 24,400 28,300 46,600
Up to 20.0kg 18,500 25,500 29,600 48,700

Shipping type: Economy Air (SAL) Currency: JPY

Weight Zone 1 Zone 2 Zone 3&4 Zone 5
Up to 3.0kg 3,000 3,600 5,000 6,600
Up to 4.0kg 3,600 4,300 6,150 8,200
Up to 5.0kg 4,200 5,000 7,300 9,800
Up to 6.0kg 4,700 5,600 8,350 11,250
Up to 7.0kg 5,200 6,200 9,400 12,700
Up to 8.0kg 5,700 6,800 10,450 14,150
Up to 9.0kg 6,200 7,400 11,500 15,600
Up to 10.0kg 6,700 8,000 12,550 17,050
Up to 11.0kg 7,000 8,400 13,250 18,050
Up to 12.0kg 7,300 8,800 13,950 19,050
Up to 13.0kg 7,600 9,200 14,650 20,050
Up to 14.0kg 7,900 9,600 15,350 21,050
Up to 15.0kg 8,200 10,000 16,050 22,050
Up to 16.0kg 8,500 10,400 16,750 23,050
Up to 17.0kg 8,800 10,800 17,450 24,050
Up to 18.0kg 9,100 11,200 18,150 25,050
Up to 19.0kg 9,400 11,600 18,850 26,050
Up to 20.0kg 9,700 12,000 19,550 27,050

* Limited weight per carton: 18.0kg

Shipping type: International ePacketCurrency: JPY

Weight Zone 1&2 Zone 3&4 Zone 5
Up to 300g 780 935 1,105
Up to 400g 880 1,085 1,315
Up to 500g 980 1,235 1,525
Up to 600g 1,080 1,385 1,735
Up to 700g 1,180 1,535 1,945
Up to 800g 1,280 1,685 2,155
Up to 900g 1,380 1,835 2,365
Up to 1.0kg 1,480 1,935 2,575
Up to 1.25kg 1,700 2,255 2,945
Up to 1.5kg 1,920 2,525 3,315
Up to 1.75kg 2,140 2,795 3,685
Up to 2.0kg 2,360 3,065 4,055

* Above price is including 410 JPY for a registered mail fee.

Shipping type: International ePacket LightCurrency: JPY

Weight Zone 1&2 Zone 3&4 Zone 5
Up to 300g 630 690 750
Up to 400g 700 780 860
Up to 500g 770 870 970
Up to 600g 840 960 1,080
Up to 700g 910 1,050 1,190
Up to 800g 980 1,140 1,300
Up to 900g 1,050 1,230 1,410
Up to 1.0kg 1,120 1,320 1,520
Up to 1.25kg 1,340 1,590 1,840
Up to 1.5kg 1,560 1,860 2,160
Up to 1.75kg 1,780 2,130 2,480
Up to 2.0kg 2,000 2,400 2,800

* Limited Destinations. Please check if your country is listed in the following chart.

<List of destinations for ePacket Light Service>

PADICO Zone Country / Area
1 China, Hong Kong, Macao, Republic of Korea, Guam, Saipan
2 Bhutan, Cambodia, India, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Midway, Northern Mariana Island
3 Australia, New Zealand, America Samoa, Canada, Mexico, USA, Puerto Rico, Virgin Islands, Israel, Turkey
4 Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Russia, Spain, Sweden, Switzerland
5 Brazil

Processing Times

We make effort to pack and ship your order by a couple business days, while making sure that your order is both accurate and carefully packaged. For larger orders, we may ask some leading time for the production & delivery. The processing times will be informed you via email. We do not process orders on Saturdays and Sundays.
You will be able to choose your shipping method at the time of checkout.

Customs Charges/Import Duties

For international orders, any duties, taxes or other import fees assessed by customs will be the responsibility of the recipient. We cannot alter Customs forms to indicate “Gift” status or otherwise. Complete invoices will be enclosed in the packages as postal and import/ export regulations require.

Contact Us

Any other problems, concerns, or questions can be directed to our PADICO Ordering Desk. We can be reached every weekday (except for holidays) from 8am to 4:30pm Japan time.

Email: padico_sales@padico-shop.jp

PADICO Shop
PADICO Factory
673-3 Jinba,
Gotemba, Shizuoka,
412-0047 Japan

Phone: +81 550 70 7030
Fax: +81 550 70 7031

PADICO Co., Ltd.
1-11-11 Jingumae
Shibuya, Tokyo
150-0001 Japan
Phone: +81 36804 5171
URL: www.padico.co.jp

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